Security Policy

Famously Petite has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honoured. We are complying with the New Zealand Privacy Act 1993 (the Act) when dealing with personal information. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you’re utilizing secure server software SSL, which encrypts your personal information before it’s sent over the Internet. SSL is one of the safest encryption technologies available.

Your personal information is never shared outside the company without your permission. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in New Zealand or any other country where Famously Petite, its subsidiaries, affiliates or agents are located.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.

You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

Refund & Exchange Policy

In addition to your Statutory Rights, should your vet detect any life-threatening illness or fatal viruses listed in our Health Guarantee within (3) days of taking possession of the puppy, we will exchange or refund providing the following conditions have been met:

  1. You must have your puppy examined by a licensed vet within three (3) days of taking possession.
  2. Our Health Guarantee applies to the original owner.